Our success is a result of focusing in on what makes your company thrive.
Customer Service Transformation
- Completed high level process analysis and customer interaction analysis for a leading health insurer.
- Identified significant customer service and real dollar savings opportunities (30%+ ROI).
- Multi-year project initiated to implement findings.
Program Management Best Practices
- Analyzed program management processes for a leading telecom provider.
- Identified 20%+ process cycle time reductions through implementation of identified practices.
- Developed documentation and automation designs to implement findings
- Reduced cycle time from 120 to 30 minutes.
- Reduced training times for 3-6 months to 2 weeks.
- Facilitated expansion of team by 300%
- Identified Best Practices from current practices with a variation of 40% in effectiveness
- Implemented automated workflow to enforce best practices with a return of 15% after 3 months
- Completed full functional analysis for multi-billion dollar insurance co.
- Identified 40% improvement opportunities through process analysis and simulation
- Three year project initiated to implement recommendations
Facilities Maintenance Transformation
- Completed process analysis and simulation for facilitates maintenance processes for a multi-billion dollar retailer.
- Savings identified of 40%+ based upon dispatch process, and call center dollar enhancements findings implemented in a multi-year project.